Customer Care Agent
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| Company Name | Sisal Hub Albania |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Tirana, Tirana, Albania |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
Sisal Hub Albania is seeking a Customer Care Agent to provide assistance and advice related to technical and informational support to customers and sales points. This role involves managing information in real time and improving customer experience in a multi-channel environment.
Company Overview
Sisal Hub Albania, part of Flutter SEA, is located in Tirana and has a team of over 800 people. They focus on creating innovative projects and supporting growth through creativity and personal development. Sisal Hub Albania designs IT technology solutions, develops software applications, and promotes CI/CD engineering with a high level of technical expertise. Sisal is a leading international operator in the regulated gaming sector and operates in Italy, Turkey, and Morocco. Sisal is part of Flutter Entertainment plc.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 2 Year+
Key Responsibilities
- Provide technical and informational support to customers and sales points.
- Manage information in real time.
- Improve customer experience in a multi-channel environment.
- Collaborate with internal staff to address customer requests.
- Ensure high-quality customer service.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, multi-channel environment.
- Strong problem-solving skills.
- Customer-focused attitude.
- Ability to manage information effectively.
Benefits
- Opportunities for personal and professional development.
- Dynamic, flexible, and international work environment.
- Chance to work on innovative projects.
- Be part of a collaborative team.
- Growth opportunities within Flutter Entertainment.