Customer Care Executive

Job Overview

We are hiring a Customer Care Executive in the UAE to support customers by answering inquiries, resolving issues, and ensuring a positive service experience. This role requires strong communication skills, good organization, and the ability to follow processes while maintaining a professional and helpful tone.

Company Overview

Digitalflake PR, a Public Relations and Communications Services company located in Dubai, United Arab Emirates, is seeking a Customer Care Executive. This role involves direct customer interaction, issue resolution, and ensuring a positive service experience.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: Entry level / No experience required

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Provide accurate information about products/services and next steps
• Resolve complaints and issues professionally within agreed timelines
• Record customer interactions and updates in company systems
• Escalate complex cases to the relevant team when required

Requirements

• Customer service or call center experience is a plus
• Good communication skills in English (additional languages are an advantage)
• Basic computer skills and comfort using online systems/tools
• Strong problem-solving skills and attention to detail
• Professional attitude and ability to work in a team environment

Benefits

• Opportunities for professional development and career growth.
• Work in a collaborative and supportive team environment.
• Gain valuable customer service experience.
• Engaging and inclusive work culture.