Customer Care Executive

Job Overview

British Cosmetics (Pvt) Ltd. is seeking a dedicated Customer Care Executive in Colombo, Sri Lanka. This role is crucial for maintaining exceptional customer relations, providing support, addressing inquiries, and ensuring a positive brand experience for clients within the personal care product manufacturing industry.

Company Overview

British Cosmetics (Pvt) Ltd., established in 1998, specializes in importing and distributing products and services designed to safely and confidently enhance and uplift lifestyles. The company has a strong presence in the local beauty industry, offering prominent international brands. British Cosmetics is also proud to engage in socially responsible activities, benefiting the environment and society through the manufacturing of cruelty-free and chemical-free products, alongside campaigns advocating women empowerment and breast cancer awareness.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Provide exceptional customer service through various communication channels including phone, email, and chat.
• Promptly and professionally address customer inquiries, concerns, and feedback.
• Efficiently resolve product or service issues to ensure high levels of customer satisfaction.
• Maintain accurate and detailed records of all customer interactions and transactions.
• Educate customers about British Cosmetics’ diverse range of products and services.
• Collaborate effectively with sales and marketing teams to continuously enhance the overall customer experience.

Requirements

• Proven experience in a customer service or customer care role, with a minimum of 5 years.
• Excellent communication skills, both verbal and written, with fluency in English.
• Strong problem-solving abilities and a deeply customer-centric approach.
• Ability to handle high-pressure situations and manage difficult customers with empathy and professionalism.
• Proficiency in using CRM software and Microsoft Office Suite.
• A genuine passion for the beauty and personal care industry.

Benefits

• Opportunity to work with a leading and reputable brand in the personal care industry.
• Clear pathways for professional development and career growth within the company.
• Be part of a supportive, dynamic, and collaborative work environment.
• Contribute to a company committed to social responsibility and ethical practices.
• Receive a competitive salary and comprehensive benefits package.
• Access to exclusive employee discounts on British Cosmetics products.