Customer Care Professional
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| Company Name | Talents Tide |
| Company Type | NGO |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 1 Year+ |
Job Overview
Talents Tide is hiring a Customer Care Professional for a government entity client to support customer service operations within a professional call center environment. The role involves handling inbound inquiries and providing accurate information while adhering to service standards.
Company Overview
Talents Tide is a recruitment and staffing company providing talent solutions. They support clients like government entities by sourcing professionals for customer service and public relations roles, ensuring effective customer service operations.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 1 Year+
Key Responsibilities
- Handle inbound customer inquiries, service requests, and complaints through call center channels in a professional and timely manner.
- Provide accurate information, guidance, and issue resolution while adhering to approved service standards and scripts.
- Log, update, and maintain customer records accurately in CRM and call center systems.
- Escalate complex or unresolved cases to relevant teams while ensuring proper follow-up.
- Meet individual and team performance targets, including call quality, response time, and customer satisfaction.
- Comply with data protection, confidentiality, and information security policies.
Requirements
- Previous experience in a call center or customer service role is preferred.
- Strong verbal communication skills and customer-focused attitude.
- Ability to handle high call volumes and work in a fast-paced environment.
- Basic knowledge of CRM systems and call center tools.
- Flexibility to work shifts as required.
- Must be an Emirati.
Benefits
- Opportunity to work with a government entity client.
- Gain experience in a professional call center environment.
- Develop customer service and communication skills.
- Work in a fast-paced and dynamic setting.
- Contribute to effective customer service operations.
- Enhance your CRM and call center tools knowledge.