Customer Care Representative

Job Overview

Gi Group is seeking an enthusiastic Entry-level Customer Care Representative to join their team in Lugano, Ticino, Switzerland. In this role, you will be crucial in providing excellent support and service to clients, contributing to the company’s mission of connecting people with meaningful work experiences.

Company Overview

Welcome to Gi Group! Your job, Our work! Gi Group is one of the world’s leading companies providing a full range of HR Services. We offer Temporary, Permanent and Professional Staffing Services, Search & Selection and Executive Search as well as Outsourcing, Training, Outplacement and HR Consultancy. It is our mission to contribute to the evolution of the labour market and to emphasize the personal and social value of work. We aim to support people at each stage of their professional career and be at our clients’ side as their businesses grow. Thanks to direct presence and strategic partnerships, we operate in more than 57 countries across Europe, APAC, Americas and Africa. With a team of more than 4.000 colleagues around the world, our global model, solutions and our expertise in a full range of industries and sectors, we are able to provide valuable specialized services to both international and local customers. Ranked globally as one of the largest staffing firms by Staffing Industry Analysts, we are also a global corporate member of the World Employment Federation. In 2021, Gi Group Holding achieved a turnover of more than 3.2 billion euros. Do you want to know more about Gi Group and what we can do for you? Get in touch with us! http://www.gigroup.com

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Provide excellent customer support through various communication channels.
• Accurately respond to client inquiries and resolve issues in a timely manner.
• Maintain detailed and organized records of all customer interactions.
• Collaborate effectively with internal teams to ensure high service quality.
• Continuously learn and adapt to new processes, products, and service standards.
• Support the overall goal of enhancing customer satisfaction and loyalty.

Requirements

• Excellent verbal and written communication and interpersonal skills.
• Strong problem-solving abilities and meticulous attention to detail.
• Ability to work effectively and efficiently in a dynamic and fast-paced environment.
• A proactive and positive attitude with a strong willingness to learn.
• Basic proficiency in computer skills and relevant software applications.
• Commitment to providing outstanding customer service.

Benefits

• Opportunities for professional development and career growth within a global company.
• Work in a dynamic, collaborative, and international team environment.
• Comprehensive training and support for an entry-level position.
• Be an integral part of one of the world’s leading HR services providers.
• Enjoy a competitive compensation package.
• Experience a supportive and inclusive company culture.