Customer Care & Social Media Associate

Job Overview

OSA Outsourcing Advantage is seeking a Customer Care & Social Media Associate based in Egypt. This role involves delivering exceptional customer care and managing social media presence for leading US businesses, contributing to tailored back office and customer service solutions.

Company Overview

OSA Outsourcing Advantage is a premium BPO outsourcing partner specializing in tailored back office and customer service solutions for top US businesses. Headquartered in Santiago, the company offers flexible work options from its offices or remotely, fostering long-term careers in IT Services and IT Consulting.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 2 Year+

Key Responsibilities

• Provide excellent customer support through various channels.
• Manage and monitor social media platforms effectively.
• Respond to customer inquiries and resolve issues promptly.
• Engage with online communities and build brand loyalty.
• Collaborate with US businesses to ensure service quality.
• Maintain accurate records of all customer interactions.

Requirements

• Strong communication and interpersonal skills.
• Proficiency in social media management tools and platforms.
• Ability to work independently and as part of a remote team.
• Customer-centric approach with strong problem-solving abilities.
• Prior experience in customer service or social media is an advantage.
• Fluency in English, both written and verbal, for interaction with US clients.

Benefits

• Opportunity to work with leading US businesses.
• Flexible work arrangements (remote or office-based options).
• Opportunities for professional development and career growth.
• Work in a supportive and collaborative team environment.
• Competitive compensation package.
• Gain valuable experience in the IT Services and IT Consulting sector.