Customer Complaints Supervisor (Contact Center)
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| Company Name | AGMC |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
AGMC is seeking a Customer Complaints Supervisor for their contact center in Dubai, United Arab Emirates. This full-time role involves managing customer complaints and ensuring customer satisfaction within the automotive industry.
Company Overview
For almost 50 years, AGMC has been the exclusive importer for BMW Group cars and Motorrad in Dubai, Sharjah, and the Northern Emirates, with 6 locations. Established in 1976, AGMC is a key market for BMW Group Middle East, committed to the communities it serves and supporting local activities and events.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 2 Year+
Key Responsibilities
- Supervise the handling of customer complaints in the contact center.
- Ensure timely and effective resolution of customer issues.
- Maintain high levels of customer satisfaction.
- Implement and monitor customer service standards.
- Coordinate with other departments to address customer concerns.
Requirements
- Proven experience in customer service and complaints handling.
- Strong leadership and supervisory skills.
- Excellent communication and interpersonal abilities.
- Ability to work in a fast-paced environment.
- Knowledge of the automotive industry is a plus.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- Work in a dynamic and supportive environment.
- Be part of a leading automotive group in the Middle East.
- Contribute to enhancing customer satisfaction.