Customer Delivery Lead

Job Overview

As the Customer Delivery Lead for the Market Services Middle East Team at Nokia, you will play a pivotal role in delivering high-impact projects and ensuring operational excellence for our key customers. You will collaborate closely with a team of Project Managers and Technical Managers while interfacing with C-level executives in customer organizations to enhance customer satisfaction and project governance. Our work environment is dynamic and collaborative, fostering innovation as we tackle complex challenges in cloud-native software and as-a-service delivery models. You will have financial ownership of the accounts you lead, driving project performance and identifying business opportunities for further growth. Join us in shaping the future of communication services and making a real difference for our customers!

Company Overview

Nokia is a B2B technology innovation leader, pioneering networks that sense, think and act™, putting the world’s people, machines and devices in sync to create a more sustainable, productive and accessible future. They create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: bachelors-degree
• Experience: 5 Year+

Key Responsibilities

• Lead the delivery of CNS projects and Care services for key customers, ensuring seamless execution and high customer satisfaction.
• Interface with C-level executives within customer organizations to manage relationships and drive project governance.
• Oversee a team of Project Managers and Technical Managers, providing guidance and support for project initiatives.
• Assume financial ownership for revenue and margin related to assigned accounts, ensuring contractual commitments are met.
• Accountable for delivery management throughout the entire project lifecycle, from Bid decision to execution and handover.
• Identify business opportunities for upselling and collaborate with CX and BG teams to maximize customer value.

Requirements

• Bachelor degree of engineering or computer science.
• Core and Business Application competence, preferably in Nokia portfolio.
• Experience in Greenfield launch of new operators, and previous experience in a similar role.
• Strong customer management skills with interaction at C-level.
• Solid financial management capabilities.
• Proven leadership experience in managing teams both onsite and remotely.

Benefits

• Flexible and hybrid working schemes.
• A minimum of 90 days of Maternity and Paternity Leave.
• Life insurance to all employees to provide peace of mind and financial security.
• Well-being programs to support your mental and physical health.
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs).
• Employee Growth Solutions to support your personalized career & skills development.