Customer Education Manager

Job Overview

Jobgether is seeking a Customer Education Manager in Ireland to develop and deliver comprehensive educational content, ensuring users effectively leverage their AI-powered career coaching and matching platform. This role is crucial in empowering remote professionals through guided and intentional job search strategies.

Company Overview

Jobgether is an AI-powered career coach and matching platform fixing the broken job search. Remote professionals no longer waste hours applying blindly; instead, they receive a personalized job search strategy, stronger visibility, and curated matches aligned with their skills, flexibility preferences, and career goals. We flip the hiring model by connecting talent only to roles that truly match, reducing noise for employers and eliminating wasted effort for candidates. Jobgether combines AI coaching, profile optimization, Match Score insights, and the world’s largest remote job database to help people land opportunities faster and with less bias. Our purpose is to make remote job search guided and intentional. Our mission is to become the world’s reference platform for remote talent, ensuring no professional remains invisible and every match is meaningful.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Develop and implement comprehensive customer education programs and strategies.
• Create engaging tutorials, guides, videos, and documentation for the Jobgether platform.
• Collaborate closely with product, marketing, and sales teams to identify user education needs.
• Monitor and analyze the effectiveness of education content and user engagement metrics.
• Ensure a seamless and intuitive learning experience for all Jobgether users.
• Stay updated on platform features to integrate new content and updates effectively.

Requirements

• Proven experience in customer education, content development, or a similar role in a SaaS environment.
• Exceptional written and verbal communication skills, with a knack for simplifying complex topics.
• Strong understanding of adult learning principles and instructional design methodologies.
• Ability to work independently and manage multiple projects in a fast-paced setting.
• Experience with AI-powered platforms or career services is a significant advantage.
• Demonstrated mid-senior level experience in a relevant field.

Benefits

• Opportunity to significantly shape customer success for a rapidly growing tech platform.
• Work in a dynamic, innovative, and AI-driven environment.
• Flexible work arrangements, supporting a strong work-life balance.
• Competitive salary package and performance-based incentives.
• Ample professional development and career growth opportunities.
• Be part of a mission-driven team dedicated to revolutionizing the job search.