Customer Experience Agent

Job Overview

Interact with Internal/External Customers to provide information for the queries raised, to register a Services request and to respond on the status of request or complained raised or registered.

Company Overview

Al Ghurair is a holding company located in Dubai, United Arab Emirates. The company oversees a diverse portfolio of businesses and investments.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High School Diploma
• Experience: 1-2 years

Key Responsibilities

• Handle incoming and outgoing calls, greeting callers and providing information on registered requests or complaints.
• Register complaints and job requests in CAFM, ensuring recording details and updating information.
• Refer registered requests/complaints to concerned departments for resolution, updating the system and informing the customer.
• Check helpdesk emails and web/app complaints from customers, monitoring abandoned calls and calling back customers.
• Prepare daily, weekly, monthly, and yearly reports.
• Maintain excellent relationships with other departments and team members to exceed customer requirements.

Requirements

• Knowledge of customer care processes and best practices.
• Proficiency in computer skills/CAFM.
• Strong communication and interpersonal skills, multilingual preferred.
• Good organizational and time management skills.

Benefits

• Opportunities for professional development and career growth within Al Ghurair.
• Work in a collaborative and supportive team environment.
• Gain valuable experience in customer service within a reputable holding company.
• Be part of a company known for its diverse business portfolio and commitment to excellence.
• Exposure to a multicultural work environment in Dubai.
• Contribute to achieving high levels of customer satisfaction.