Customer Experience Agent
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| Company Name | Al Ghurair |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | High School / Matriculation |
| Experience | 1 Year+ |
Job Overview
Interact with Internal/External Customers to provide information for the queries raised, to register a Services request and to respond on the status of request or complained raised or registered.
Company Overview
Al Ghurair is a holding company located in Dubai, United Arab Emirates. The company engages in various sectors, although specific details are not provided, it is known for its diverse business interests and commitment to customer satisfaction.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: High School Diploma
- Experience: 1 to 2 years
Key Responsibilities
- Execute and support Customer Care Incharge/Manager in Implementation of strategies useful in improving customer relationship, dedication, and satisfaction.
- Support in Implementation of customer service procedures, policies and standards for organization or department thereby contributing in achieving SLA and KPI’s.
- Contribute in achieving customer satisfaction goals, programs and plans and support to meet them on steady basis.
- Ensures that all customer complaints and service inquiries are handled in a professional, accurate, efficient and friendly manner.
- Handling Incoming/Outgoing calls, greeting the caller and to provide information on registered request or complain or to register a new complain.
- Refer registered request/Complain to concerned designated department/personnel to get it resolved, taking a feedback on the close out and updating in the system and also to update the status to customer if received enquiries on the status.
Requirements
- PREFERRED : Bachelor degree in any discipline or High School Diploma.
- Knowledge of customer care processes and best practices.
- Computer skills/CAFM.
- Communication and interpersonal skills, multilingual.
- Good organizational and time management skill.
- Relevant Experience in UAE or Gulf preferred .
Benefits
- Opportunities for professional development and career growth within Al Ghurair.
- Work in a collaborative and supportive team environment.
- Gain valuable customer service experience in a reputable organization.
- Exposure to diverse business sectors and customer interactions.
- Engaging and inclusive work culture.
- Competitive benefits package.