Customer Insights and Analytics Lead

Job Overview

KFC is seeking a Customer Insights and Analytics Lead in South Africa. This pivotal role involves leveraging customer data and insights to inform strategic decisions, enhance the brand’s global presence, and continually improve the customer experience across its vast restaurant network.

Company Overview

We’re KFC. The iconic, brand making world-famous finger lickin’ good fried chicken since 1952. Our unrivaled people and culture are the true heart and soul of our brand. It’s where our people promise comes to life every day. Where our employees can be their best selves, make a difference, and have fun — serving chicken and delighting customers at more than 28,000 restaurants in 150 countries and territories around the world. There’s room for all people and voices at our table. Pull up a chair. At the center of our restaurant system is the KFC Global division, which serves as our global Restaurant Support Center (RSC) headquartered in Dallas, TX. Here, we support our regional in-market teams, franchise business partners, and nearly one million team members who serve up our delicious fried chicken around the world. We’re redefining what the future of work looks like. Our 15 business units partner to develop strategies, tools, and best practices for success. KFC Global offers a hybrid work environment — trusting our people to work their best way, whether in the office or at home. No matter your role or function, everyone works with teams from across the globe to drive our shared vision — sharing the joy of our best-tasting fried chicken with the world. No matter how or when you connect with us, KFC will be making the best chicken, hands down, for generations to come. In addition to our growing global footprint, as a subsidiary of Yum! Brands (NYSE: YUM), we also get to collaborate on exciting projects with our sister brands, Taco Bell, Pizza Hut, and The Habit Burger Grill. All you have to do is bring it. Bring your individuality to the table. Bring your passion and grit. We’re all about our people. The Originals. Their ideas, stories, and unique contributions make us who we are. And we want you to be part of it.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 2 Year+

Key Responsibilities

• Lead the development and execution of customer insights strategies.
• Analyze complex customer data to identify trends, patterns, and opportunities.
• Provide actionable recommendations to enhance customer experience and drive business growth.
• Collaborate with cross-functional teams including marketing, operations, and product development.
• Monitor and report on key performance indicators related to customer analytics.
• Stay updated with industry best practices and emerging trends in customer insights.

Requirements

• Proven experience in customer insights, data analytics, or a related field.
• Strong analytical skills with proficiency in data analysis tools and methodologies.
• Excellent communication and presentation skills to convey complex findings to stakeholders.
• Ability to translate data into strategic business recommendations and actions.
• Demonstrated experience in a fast-paced, global environment.
• Bachelor’s degree in Marketing, Business Analytics, Statistics, or a related field.

Benefits

• Opportunity to work for an iconic, globally recognized brand.
• Be part of a dynamic and innovative global team environment.
• Hybrid work environment offering flexibility and work-life balance.
• Significant opportunities for professional development and career growth.
• Collaborate on exciting projects with sister brands under Yum! Brands.
• Engaging and inclusive company culture that values individual contributions.