Customer Lifetime Success Manager (MRI) META

Job Overview

The Customer Lifetime Success Manager (MRI) META is responsible for identifying complex up-sell and cross-sell opportunities to drive significant revenue growth. This role manages the sales process, coordinates with Customer Delivery and stakeholders, and acts as a trusted advisor to customers.

Company Overview

Philips is a health technology company dedicated to improving people’s lives through meaningful innovation. With a focus on quality healthcare, Philips strives to provide access to the best possible care for everyone, everywhere. Philips built its entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 7+ years

Key Responsibilities

• Drive business opportunities along the customer life cycle.
• Build strong customer installed base segmentation and management plans.
• Promote options, add-ons, and upgrades to convert opportunities to sales.
• Build a network of key contacts within accounts to convert opportunities.
• Support Account Managers with clinical and technical product expertise.
• Manage and develop a healthy sales funnel in SFDC.

Requirements

• Bachelor’s degree in a technical or medical field.
• At least 7 years of related experience in business/sales/marketing in healthcare.
• Experience in a multinational organization with cross-functional teams.
• Medical/clinical background is a must.
• Excellent communication skills in English.

Benefits

• Opportunities to work in a leading health technology company.
• Collaborative environment with cross-functional teams.
• Extensive travel within the META region.
• Exposure to innovative healthcare solutions.
• Professional growth and development.
• Competitive benefits package.