Customer Relations Spec

Job Overview

UPS, a global leader in logistics and transportation, is looking for a Customer Relations Specialist in Seoul, South Korea. This role is responsible for handling customer complaints, service failures, and package delivery issues while ensuring timely resolutions and maintaining high levels of customer satisfaction.

Job Responsibilities

• Handle customer complaints regarding delivery issues such as missing or damaged items.
• Process customer inquiries via phone, email, fax, and written correspondence.
• Manage escalated calls directed to UPS senior management and provide timely resolutions.
• Build customer complaint profiles using UPS databases and assign responsibility to relevant departments.
• Collaborate with corporate teams including Public Relations, Legal, and Security on complex cases.
• Prepare detailed reports summarizing issues and resolutions for senior management.
• Diffuse and stabilize calls from VIPs and frustrated customers with diplomacy and professionalism.
• Process legal correspondence and ensure compliance with deadlines.

Requirements

• Previous experience in customer service or complaint resolution preferred.
• Strong communication and interpersonal skills.
• Ability to handle high-pressure situations with professionalism.
• Skilled in problem-solving and conflict resolution.
• Attention to detail and organizational skills.
• Proficiency in using customer databases and Microsoft Office Suite.

Benefits

• Career growth within a Fortune Global 500 company.
• Opportunity to work in a globally recognized logistics leader.
• Professional development and training.
• Supportive and inclusive work culture.

Other job you might intrested: Apply Front End Loader Operator Job at Afrimat Readymix Inland in Turkey