Customer Relations Specialist

Job Overview

JDE Peet’s is seeking a Customer Relations Specialist for a 6-month fixed-term contract in Auckland, New Zealand. The successful candidate will contribute to providing exceptional customer service and support.

Company Overview

JDE Peet’s is the world’s leading pure-play coffee company, serving approximately 4,400 cups of coffee per second in more than 100 markets. Guided by our ‘Reignite the Amazing’ strategy, we are focusing on brand-led growth across three big bets: Peet’s, L’OR, and Jacobs, alongside a collection of 9 local icons. In 2024, JDE Peet’s generated total sales of EUR 8.8 billion and employed a global workforce of more than 21,000 employees. Discover more about our journey to deliver a coffee for every cup and a brand for every heart at www.jdepeets.com.

Quick Details

• Salary Range: Market Competitive
• Job Type: Contract
• Qualifications: None
• Experience: 2 Year+

Key Responsibilities

• Manage and respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues in a timely and professional manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction.
• Identify and escalate priority issues to the appropriate team members.

Requirements

• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and conflict-resolution skills.
• Proficiency in Microsoft Office suite and CRM software.

Benefits

• Opportunity to work with a global coffee company.
• Gain experience in a fast-paced customer service environment.
• Competitive compensation package.
• Supportive and collaborative team environment.
• Potential for career growth within the company.