Customer Retention Manager
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| Company Name | Pet Watch App |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 3 Year+ |
Job Overview
Pet Watch App is seeking a Customer Retention Manager to nurture a thriving community of pet owners and pet sitters. You will play a vital role in keeping existing community members happy, active, and engaged with the Pet Watch app, building lasting relationships with pet parents and pet sitters who trust us with their furry family members.
Company Overview
Pet Watch App is building a community where pet owners and pet sitters connect through trust, transparency, and shared love for animals. Their mission is to make every pet care experience safe, seamless, and excellent for everyone involved.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 3 Year+
Key Responsibilities
- Develop and execute creative retention strategies for pet owners and pet sitters.
- Identify users at risk of becoming inactive and implement re-engagement campaigns.
- Create targeted campaigns to increase the frequency of bookings among existing users.
- Craft personalized communication strategies across email, push notifications, in-app messaging, and WhatsApp.
- Partner with the account management team to ensure seamless support for existing users.
- Analyze retention data to identify trends and opportunities for improvement.
Requirements
- Experience in customer retention, lifecycle marketing, CRM, or community management.
- Proven track record of reducing churn and increasing customer lifetime value.
- Experience with marketing automation tools and CRM platforms.
- Strong analytical skills with the ability to turn data into actionable strategies.
- Excellent written communication skills with a warm, friendly tone.
- Understanding of mobile app user behavior and engagement metrics.
Benefits
- Joining a team that genuinely cares about making a difference in the lives of pets and their humans.
- Work in a company that values trust & safety, community first, and transparency.
- Opportunities for professional development and growth.
- Be part of a team that celebrates diversity and is committed to creating an inclusive environment.
- Contribute to a platform that is always looking for better ways to serve its community.