Customer Retention Officer (Arabic Speaker)
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| Company Name | FxPro |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
Join FxPro, a leading international fintech company, as a Customer Retention Officer in Dubai. You will provide comprehensive client support, manage account verification and funding, and maintain high-value client relationships to ensure client satisfaction.
Company Overview
FxPro is a leading international fintech company with offices in Limassol, London, Nassau, and Dubai. With over 500 employees representing 40 nationalities, FxPro values each team member as an integral part of its success story, offering an exciting and dynamic workplace.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 2 Year+
Key Responsibilities
- Deliver service and support to clients through live chat, email, and phone.
- Contact clients for account verification and funding support.
- Maintain relationships with higher value clients.
- Collect feedback from clients and report to management.
- Ensure client records are kept up to date.
- Handle tickets in live chats in designated languages.
Requirements
- Fluent in English and Arabic with excellent communication skills.
- Proven experience in customer service and support.
- Strong problem-solving and analytical skills.
- Ability to manage multiple tasks and prioritize effectively.
- Experience with customer support software and CRM systems.
- Detail-oriented with strong organizational skills.
Benefits
- Competitive compensation package.
- 21 days off and 15 sick leaves annually.
- Corporate insurance plan.
- Visa/work permit support.