Customer Service & Administrator

Job Overview

Zurich Middle East, part of Zurich Insurance Group, seeks a Customer Service & Administrator to process customer requests via phone or written communication. The role aims to meet customer expectations by providing market-leading service and retaining excellent customer relationships, reporting to the Team Manager – New Business Servicing.

Company Overview

Zurich Insurance Group is a leading global insurer with extensive experience. Zurich Middle East focuses on helping the local community understand and protect themselves from risk, both locally and globally, as part of this well-established group.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s degree preferred
• Experience: Mid-Senior level

Key Responsibilities

• Achieve targets to maintain high productivity, efficiency, and quality standards.
• Meet customer requirements and maintain excellent relationships through various tasks.
• Demonstrate knowledge of relevant systems, products, processes, and procedures.
• Contribute to a positive team culture and work collaboratively across operational areas.
• Take responsibility for resolving basic queries from customers and agents.
• Identify and take forward continuous improvement opportunities.

Requirements

• Bachelor’s degree preferred (or equivalent).
• Understanding of Insurance, corporate savings, and pensions preferred.
• Experience within an international and diverse cultural organization beneficial.
• Excellent negotiation and communication skills in English and Arabic.
• Analytical and problem-solving mindset with attention to detail.
• Digital Literacy and proficiency in Microsoft Office packages.

Benefits

• Opportunities for career growth within Zurich.
• Optimistic and challenging work environment.
• Valued employee experience and know-how.
• Wide range of opportunities across business areas.
• Supportive and collaborative team culture.