Customer Service Agent / Telephone Operator
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| Company Name | Saadiyat Beach Club |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | High School / Matriculation |
| Experience | 2 Year+ |
Job Overview
Saadiyat Beach Club is seeking a Customer Service Agent / Telephone Operator to ensure customers contacting the club for information such as membership, directions, day pass reservations, and restaurant information receive efficient and friendly service.
Company Overview
Aldar Hospitality’s Leisure Cluster includes prestigious properties such as Nurai Island Resort and Saadiyat Beach Club, landmarks of luxury and beacons for career growth. The company fosters an environment that celebrates diversity and innovation, with over 3000 professionals and 75 nationalities across its hotels and leisure assets. Aldar Hospitality is committed to delivering extraordinary guest experiences and values every role in its five-star service.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: High School (GED Education)
- Experience: 2+ years as a customer service agent
Key Responsibilities
- Answer calls professionally within a prescribed time frame.
- Distribute telephonic or email inquiries from members and guests.
- Assist guests with restaurant or club day pass reservations.
- Maintain knowledge of club policies and procedures, including emergency protocols.
- Ensure established quality standards and work performance are maintained.
- Represent the club professionally in all telephone and email communications.
Requirements
- Caring and positive attitude towards guests and colleagues.
- Hospitality mindset with a strong eye for detail.
- Good level of spoken and written English.
- Ability to handle a large volume of calls for reservations and inquiries.
- Must possess high levels of integrity and maturity.
Benefits
- Competitive tax-free salary paid in Dirhams (AED).
- Attractive benefits, leave, flights home, and health insurance package.
- Accommodation, life insurance, and tips provided.
- Exciting learning and development opportunities.
- Career progression opportunities within Aldar Hospitality.
- Equal opportunity employer committed to diversity and inclusion.