Customer Service and Cross-Selling Agent

Job Overview

Abai Perú is seeking a Customer Service and Cross-Selling Agent to join their team in Piura, Peru. This entry-level role involves providing excellent customer support while identifying opportunities for cross-selling, contributing to customer satisfaction and business growth.

Company Overview

Abai Perú is a business group founded by experienced executives in Business Process Outsourcing (BPO). The company focuses on providing services ranging from customer interaction and process outsourcing to customer experience consulting, leveraging emerging technologies for digital transformation. Abai Perú aims to help clients maximize the value of their operations and business processes by combining people, processes, and technology.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Provide exceptional customer service and support to clients.
• Actively identify and pursue cross-selling opportunities to enhance customer value.
• Handle customer inquiries and resolve issues efficiently and professionally.
• Maintain accurate records of customer interactions and sales activities.
• Collaborate with team members to achieve sales targets and improve service quality.
• Learn and adapt to new technologies and processes for digital transformation.

Requirements

• No prior experience required; open to fresh graduates.
• Strong communication and interpersonal skills.
• Proactive and results-oriented mindset for cross-selling.
• Ability to work effectively in a dynamic customer-focused environment.
• Basic computer literacy.

Benefits

• Mobility bonus for eligible employees.
• Bonus for perfect attendance.
• Opportunities for professional development and career growth.
• Work in a supportive and technology-driven environment.
• Gain valuable experience in customer service and sales.