Customer Service Assistant

Job Overview

The British Council is seeking a Customer Service Assistant to join their team in Colombia. In this role, you will play a vital part in supporting the British Council’s mission to build global connections, understanding, and trust by providing excellent customer service and administrative support.

Company Overview

The British Council is a global non-profit organization dedicated to building connections, understanding, and trust between people in the UK and countries worldwide. They leverage deep expertise in arts, culture, education, and the English language, operating in over 100 countries. The British Council works directly with individuals to help them gain skills, confidence, and internationally recognized qualifications, fostering a better world in partnership with the UK.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Provide excellent customer service and information to clients via various communication channels.
• Respond promptly and accurately to inquiries regarding British Council programs, events, and services.
• Assist with administrative tasks to support the smooth operation of customer service functions.
• Resolve customer issues and complaints efficiently and professionally.
• Maintain accurate records of customer interactions and data in relevant systems.
• Collaborate with team members to ensure a seamless and positive customer experience.

Requirements

• Strong communication and interpersonal skills, both written and verbal.
• Ability to work effectively in a diverse, multicultural team environment.
• A proactive and positive attitude with a passion for delivering high-quality customer service.
• Proficiency in using office software and customer relationship management (CRM) systems.
• Ability to multitask, prioritize, and manage time effectively.
• Commitment to the British Council’s values of integrity, professionalism, and creativity.

Benefits

• Opportunity to work for a globally recognized non-profit organization.
• Contribute to international cultural relations, education, and societal impact.
• Professional development and career growth opportunities within a supportive environment.
• Work in a collaborative and inclusive team culture.
• Engaging work that makes a meaningful difference in people’s lives.
• Competitive remuneration package and associated benefits.