Customer Service Coordinator

Job Overview

EAULA WATER is hiring a highly organized and execution-focused Customer Service Coordinator to support ongoing client operations across multiple sites. This role involves customer communication, scheduling, documentation, and follow-through.

Company Overview

EAULA WATER is a company in the Food and Beverage Services industry, located in Dubai, United Arab Emirates. They focus on providing high-quality water and excellent customer service.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 5 Year+

Key Responsibilities

• Act as a primary point of contact for customer inquiries via phone, email, and messaging platforms.
• Liaise between clients and internal teams (field, technical, support) to ensure timely resolution and workflow compliance.
• Maintain trackers, update internal systems, and ensure all documentation is accurate and centrally managed.
• Assist with ongoing quality control, service follow-ups, reporting, and administrative organization.

Requirements

• 3–5 years of experience in customer service, project coordination, or admin planning roles.
• Strong verbal and written communication skills in English, with confidence speaking to customers.
• Proven ability to manage timelines, multiple stakeholders, and service requests in fast-paced environments.
• Highly skilled in multitasking, time management, and problem-solving.
• Proficient in Excel, task tracking tools, scheduling calendars, and shared documentation systems.
• Proactive, detail-oriented, and comfortable owning coordination across departments.

Benefits

• Opportunities for professional development and career growth.
• Work in a collaborative and supportive team environment.
• Gain valuable experience in the food and beverage industry.
• Be part of a company focused on quality and customer satisfaction.
• Engaging and inclusive work culture.
• Competitive compensation and benefits package.