Customer Service Executive
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| Company Name | Alfares Intl. Tents |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Al Fares International Tents is seeking a Customer Service Executive to support clients, understand their requirements, and ensure smooth communication between customers and internal teams.
Company Overview
Al Fares International Tents is a leading manufacturer and supplier of tents, event structures, and temporary buildings across the UAE and globally. They provide high-quality solutions for exhibitions, events, military, humanitarian, and commercial projects.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Handle customer inquiries through phone, email, WhatsApp, and walk-ins.
- Provide accurate information about tent solutions, event structures, and services.
- Coordinate with Sales, Operations, and Technical teams for updates and follow-ups.
- Maintain customer records and track all communication.
- Assist in preparing quotations, proposals, and service updates when required.
- Resolve customer issues professionally and ensure high customer satisfaction.
- Support project-related documentation and scheduling.
- Ensure timely follow-up with clients for ongoing projects.
Requirements
- Minimum 3-5 years of experience in customer service (event/tent industry preferred).
- Strong communication skills in English (Arabic is an advantage).
- Good computer skills: MS Office, Email, CRM systems.
- Ability to multitask and work in a fast-paced environment.
- Customer-focused and problem-solving attitude.
- Positive and professional personality.
- Must be currently based in the UAE / KSA (as needed).
Benefits
- Opportunity to work with a leading manufacturer and supplier of tents and event structures.
- Gain experience in the event services industry.
- Work in a fast-paced and dynamic environment.
- Develop strong communication and customer service skills.
- Be part of a team that values customer satisfaction.
- Contribute to projects across the UAE and globally.