Customer Service Executive

Job Overview

Net2Source (N2S) is seeking a Customer Service Executive to join their team in Dubai, United Arab Emirates. This contract role involves delivering exceptional customer service for a leading global workforce solutions company, supporting clients across various industries.

Company Overview

Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients. We carve out custom talent solutions, keeping People, Process, and Technology as the pillars of making the process simple, robust, and efficient. With over 3,500+ contractors working worldwide, we specialize in Contingent Staffing and Direct Hire, SOW, RPO, Direct Sourcing, Global Payroll and Compliance (EOR/IC) Solutions, Diversity Spend Capture, Nearshoring/Co-shoring.

Quick Details

• Salary Range: Market Competitive
• Job Type: Contract
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Provide excellent customer support via various channels including phone, email, and chat.
• Efficiently resolve customer inquiries, issues, and complaints in a professional manner.
• Maintain accurate and detailed records of all customer interactions and transactions.
• Collaborate with internal teams to ensure timely resolution and customer satisfaction.
• Adhere to company policies, procedures, and service standards for all customer engagements.
• Identify and escalate complex issues to appropriate departments for further action.

Requirements

• Proven experience in a customer service role, preferably in a staffing or HR solutions environment.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a fast-paced, global, and multicultural environment.
• Strong organizational skills and attention to detail for managing customer data.
• Proficiency in using CRM software and standard office applications (e.g., MS Office Suite).
• Flexibility to adapt to evolving customer needs and changing priorities.

Benefits

• Opportunity to work with a globally recognized leader in workforce solutions.
• Gain valuable experience in a dynamic and diverse international business environment.
• Competitive contract-based compensation.
• Access to a wide network of professionals and industry insights.
• Potential for continuous learning and professional development within the company.
• Work within a supportive and innovative team culture.