Customer Service executive

Job Overview

Net2Source (N2S) is seeking a Customer Service executive for a contract position in Dubai, United Arab Emirates. This role involves providing excellent customer service within the dynamic Banking sector, ensuring client satisfaction and adherence to industry standards.

Company Overview

Net2Source (N2S) is a Minority-owned global workforce solutions company, recognized by SIA as one of the largest and fastest-growing Total Talent Solutions providers. With a significant presence in 34 countries and in-house Glo-Cal teams, N2S specializes in carving out custom talent solutions, focusing on People, Process, and Technology. They offer a wide range of services including Contingent Staffing, Direct Hire, SOW, RPO, Direct Sourcing, Global Payroll and Compliance (EOR/IC) Solutions, Diversity Spend Capture, and Nearshoring/Co-shoring, with over 3,500 contractors working worldwide.

Quick Details

• Salary Range: Market Competitive
• Job Type: Contract
• Qualifications: None / Open to all applicants
• Experience: 2 Year+

Key Responsibilities

• Provide exceptional customer service and support to clients within the banking sector.
• Respond to customer inquiries and resolve issues promptly and efficiently through various channels.
• Maintain accurate and detailed records of all customer interactions and transactions.
• Collaborate effectively with internal teams to ensure seamless service delivery and customer satisfaction.
• Adhere strictly to company policies, banking regulations, and compliance standards.
• Handle customer feedback, escalate complex problems when necessary, and follow through to resolution.

Requirements

• Proven experience as a Customer Service Executive or in a similar customer-facing role, preferably within the banking industry.
• Excellent communication and interpersonal skills, both verbal and written, with a professional demeanor.
• Strong problem-solving abilities and a proactive, customer-centric approach.
• Ability to work effectively and maintain composure in a fast-paced contract environment.
• Proficiency in using customer service software and relevant communication tools.
• High level of professionalism, integrity, and meticulous attention to detail.

Benefits

• Opportunity to work with a leading global workforce solutions company recognized by SIA.
• Gain valuable contract experience in the dynamic banking sector in Dubai, UAE.
• Work in a collaborative and supportive team environment with a global footprint.
• Potential for future contract extensions or new opportunities within Net2Source’s extensive network.
• Competitive market-based compensation for the contract duration.
• Access to a diverse global network of professionals and clients.