Customer Service Executive

Job Overview

Bur Dubai Medical Fitness & Occupational Health Screening Center is seeking a Customer Service Executive to manage client interactions, provide essential information, and ensure a smooth, hassle-free experience for individuals utilizing medical fitness and visa typing services in Dubai.

Company Overview

Bur Dubai Medical Fitness & Occupational Health Screening Center is located at the heart of Dubai and serves customers in doing Medical Fitness Services for Visa in the most hassle-free manner. With the advantage of being next to the Sharaf DG Metro Station (Exit 4), customers using public transport can walk into this center after getting down at the metro station. Customers with their own transport facility can park their vehicles on two floors dedicated to the Medical Fitness clients of Bur Dubai Medical Fitness Centre located inside Central Mall (old Musalla Tower). Visa Medical typing services are available inside the center.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High School
• Experience: 2 Year+

Key Responsibilities

• Assist customers with inquiries regarding medical fitness and visa typing services.
• Provide accurate and detailed information on procedures, requirements, and timings.
• Manage customer flow, appointments, and walk-ins efficiently.
• Ensure a hassle-free and positive service experience for all clients.
• Handle customer feedback, resolve minor issues, and escalate complex concerns.
• Maintain organized records of customer interactions and service requests.

Requirements

• Proven experience in a customer service role, preferably within a medical or service-oriented environment.
• Excellent communication and interpersonal skills, with a patient and empathetic approach.
• Ability to work effectively in a fast-paced and multicultural environment.
• Strong problem-solving abilities and attention to detail.
• Proficiency in English; knowledge of Arabic is a significant advantage.
• Basic computer literacy and experience with data entry systems.

Benefits

• Opportunity to work in a well-established and essential medical fitness center.
• Gain valuable experience in the healthcare and customer service sectors.
• Supportive team environment and opportunities for professional growth.
• Competitive salary package commensurate with experience.
• Convenient location with easy access to public transport (Sharaf DG Metro Station).
• Contribution to a vital service supporting visa processes in Dubai.