Customer Service Lead

Job Overview

Uplift People Consulting is seeking a Customer Service Lead to join their team in Dubai, United Arab Emirates. This mid-senior level role involves leading customer service initiatives within a dynamic global talent network, focusing on connecting top talent with companies across international markets. You will be instrumental in ensuring exceptional service delivery and client satisfaction.

Company Overview

Uplift People Consulting is a private recruitment and consulting firm specializing in connecting mid-to-senior level talent with companies globally. Since 2021, Uplift has successfully placed professionals in 59 countries across EMEA, APAC, LATAM, and the US. The company leverages a data-driven approach and local expertise, offering executive search, Recruitment Process Outsourcing (RPO), outplacement services, and leadership assessment across diverse industries like IT & Tech, FinTech, E-Commerce, Pharmaceuticals, Oil & Gas, and Energy. Uplift is committed to powering client progress by building dream teams quickly, collaboratively, and with passion.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: none
• Experience: 5 Year+

Key Responsibilities

• Oversee and enhance the customer service experience for all clients and candidates.
• Develop and implement effective customer service strategies to support global talent acquisition.
• Manage, mentor, and motivate a team of customer service professionals.
• Promptly resolve escalated client and candidate inquiries and concerns.
• Collaborate with internal teams to streamline processes and improve overall service delivery.
• Monitor key service metrics and gather feedback to drive continuous improvement initiatives.

Requirements

• Proven experience in a customer service leadership role, preferably within the recruitment or consulting industry.
• Strong understanding of global talent acquisition processes and client relationship management.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to lead and develop a team in a fast-paced, international environment.
• Proficiency in CRM software and data-driven methodologies for service improvement.
• A passion for delivering exceptional client and candidate experiences.

Benefits

• Opportunity to work with a globally diverse talent network and impact international recruitment.
• Engage in a data-driven and human-centered work environment.
• Contribute to the growth of leading companies across various industries.
• Access to professional development and career growth in a fast-moving sector.
• Work within a collaborative culture focused on speed and precision in talent acquisition.
• Exposure to international markets and diverse cultural contexts.