Customer Service Lead [Demand Planning/Supply Chain]

Job Overview itsu is looking for a Customer Service Lead to join their Demand Planning/Supply Chain team. This full-time position is based in London, England, United Kingdom. The role involves providing excellent customer service and leadership within a dynamic food and beverage environment. Company Overview itsu is a leading Asian-inspired quick-service restaurant and grocery brand with over 80 restaurants across the UK, Belgium, and France. It also has a growing wholesale business across Europe and beyond. Since 1997, itsu has been committed to serving nutritious, Asian-inspired food. The grocery team develops unique Asian-inspired dishes and ingredients for major supermarkets. Quick Details Salary Range: Market Competitive Job Type: Full-time Qualifications: None Experience: 2 Year+ Key Responsibilities Lead and manage the customer service team. Ensure high levels of customer satisfaction through excellent service. Handle customer inquiries, orders, and complaints effectively. Collaborate with the demand planning and supply chain teams. Implement and maintain customer service policies and procedures. Requirements Proven experience in customer service and leadership roles. Strong understanding of demand planning and supply chain processes. Excellent communication and interpersonal skills. Ability to work in a fast-paced, dynamic environment. Passion for Asian-inspired food and the itsu brand. Benefits Opportunities for career growth within a leading food and beverage company. Work in a collaborative and innovative environment. Be part of a team that is passionate about healthy, affordable food. Contribute to changing the world of fast food. Employee discounts and benefits.