Customer Service Manager

Job Overview

Médetone is seeking a Customer Service Manager (CSM) to oversee customer service operations, lead a team of customer service representatives, and ensure customer interactions are handled with professionalism. The primary goal is to enhance customer satisfaction, foster loyalty, and improve the overall customer experience with Médetone.

Company Overview

Médetone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. Committed to providing customers with a seamless, safe, and efficient service, offering prescription medications, over-the-counter products, and personalised healthcare services.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-Time
• Qualifications: None
• Experience: 5 Year+

Key Responsibilities

• Lead, mentor, and develop a team of customer service representatives.
• Develop and implement customer service policies and procedures.
• Monitor and evaluate team performance against KPIs.
• Handle escalated customer inquiries and complaints effectively.
• Analyse customer service metrics and data to identify trends.
• Develop and deliver training programs for customer service staff.

Requirements

• Proven experience in a customer service management role.
• Strong leadership and team management skills.
• Passion for delivering exceptional customer service.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Familiarity with customer service software and CRM systems.

Benefits

• Be part of a dynamic and supportive team.
• Shape the customer service strategy.
• Competitive Salary.
• Collaborative and Inclusive Team Culture.
• Professional Development Opportunities.
• Employee Discounts on Healthcare Products.