Customer Service Manager

Job Overview

Ana Luisa is seeking a dedicated Customer Service Manager in Panama. This pivotal role involves leading the customer service team to deliver exceptional support, enhance customer satisfaction, and ensure alignment with the company’s core values of quality, accessibility, and sustainability in the jewelry industry.

Company Overview

At Ana Luisa, we hold our jewelry to a higher standard. Because the best investment you can make is in yourself – and our planet. Since our founding in 2019, we’ve worked to elevate the everyday of people around the world with Earth-friendly jewelry that lasts. We continue to challenge the jewelry industry by bridging the gap between quality, accessibility, and sustainability. We craft our jewelry to stand the test of time, making sure you know how and where your pieces were made, and guarantee your purchase stays within your budget. Our designs are timeless. Our quality is unmatched. And our commitment to the environment never wavers.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Experience: 5 Year+
• Qualifications: None / Open to all applicants

Key Responsibilities

• Lead and manage the customer service team, fostering a positive and productive work environment.
• Develop and implement customer service policies and procedures to enhance overall satisfaction.
• Monitor and analyze customer service metrics to identify areas for improvement and implement effective solutions.
• Handle complex customer inquiries and escalations, ensuring timely and satisfactory resolution.
• Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
• Train and mentor customer service representatives on product knowledge, communication skills, and service standards.

Requirements

• Proven experience as a Customer Service Manager or in a similar leadership role.
• Strong understanding of customer service principles and best practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to motivate, coach, and develop a high-performing team.
• Proficiency in CRM software and other customer service management tools.
• A deep commitment to delivering exceptional customer experience and aligning with company values.

Benefits

• Opportunity to lead a key department in a growing, mission-driven company.
• Work with a brand committed to sustainability and ethical practices.
• Competitive salary and a comprehensive benefits package.
• Strong opportunities for professional growth and career advancement.
• A collaborative and supportive work environment.
• Contribution to a brand that values quality, accessibility, and environmental responsibility.