Customer Service Manager – Bangkok
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| Company Name | Buymed |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Bangkok City, Thailand |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Buymed is seeking a dedicated Customer Service Manager to lead its customer service operations in Bangkok, Thailand. This role is crucial for ensuring exceptional service delivery and enhancing customer satisfaction within Southeast Asia’s leading healthtech company.
Company Overview
Founded in 2018, Buymed is Southeast Asia’s leading healthtech company, dedicated to transforming healthcare distribution. Through its innovative e-commerce platform, Buymed connects pharmaceutical manufacturers, distributors, and healthcare providers, ensuring the fast, reliable, and efficient delivery of medicines and medical supplies. With over 1,000 professionals across Vietnam, Cambodia, and Thailand, Buymed empowers over 35,000 healthcare entities to better serve their communities, focusing on quality and technology-driven solutions.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 5 Year+
Key Responsibilities
- Lead and manage a team of customer service professionals in Bangkok.
- Develop and implement strategies to enhance customer satisfaction and service quality.
- Oversee daily customer service operations, including inquiry resolution and issue escalation.
- Analyze customer feedback and operational data to identify areas for improvement.
- Collaborate with other departments to ensure seamless customer experience.
- Train and mentor customer service staff to maintain high performance standards.
Requirements
- Proven experience in a customer service leadership role, preferably in healthtech or e-commerce.
- Strong understanding of customer service principles and best practices.
- Excellent communication, interpersonal, and leadership skills.
- Ability to work effectively in a fast-paced, dynamic environment.
- Proficiency in data analysis and reporting for performance improvement.
- Fluency in English and Thai is highly desirable.
Benefits
- Opportunity to work for a leading healthtech company transforming healthcare in Southeast Asia.
- Be part of a rapidly growing, innovative, and mission-driven organization.
- Professional development and career growth opportunities.
- Competitive salary and benefits package.
- Collaborative and supportive work environment.
- Contribute to improving healthcare access for communities.