Customer Service Operator
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| Company Name | Tring |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Tirana, Albania |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Tring is seeking a Customer Service Operator to join their team in Tirana, Albania. In this role, you will be crucial in providing excellent customer support for Tring’s triple-play services, including Internet, Telephony, and TV, ensuring customer satisfaction and a positive brand experience.
Company Overview
Tring is a prominent Albanian company in media, broadcasting, and telecommunications. It operates as a triple-play provider, offering Internet, Telephony, and TV services through cable, terrestrial, satellite in Albania, and My Tring IPTV globally. Tring is dedicated to keeping its 3.2 million subscribers inspired, informed, and connected with advanced entertainment and communication services.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Respond to customer inquiries regarding Internet, Telephony, and TV services.
- Provide technical support and troubleshoot common service issues.
- Assist customers with service activation, upgrades, and billing inquiries.
- Educate customers on Tring’s products and services.
- Document customer interactions and resolutions accurately.
- Ensure a high level of customer satisfaction and retention.
Requirements
- Excellent communication and interpersonal skills in Albanian and English.
- Strong problem-solving abilities and a customer-focused approach.
- Ability to work effectively in a fast-paced environment.
- Proficiency in using customer service software and tools.
- Basic understanding of telecommunications services (Internet, TV, Phone).
- Ability to work flexible hours, including weekends if required.
Benefits
- Opportunity to work in a leading telecommunications company in Albania.
- Professional growth and development opportunities.
- Supportive and dynamic work environment.
- Access to company products and services.
- Competitive salary and compensation package.
- Contribution to a team that connects millions of users.