Customer Service Representative
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| Company Name | The Law Society of NSW |
| Company Type | Private |
| Job Type | Permanent, Full Time |
| Salary Range | Market Competitive |
| Location | Sydney, New South Wales, Australia |
| Qualifications | None |
| Experience | No |
Job Overview
The Law Society of NSW, Australia’s largest and most influential membership association for solicitors, is seeking a Customer Service Representative to join its Customer Experience department. Based in Sydney’s CBD (Martin Place), this full-time permanent role is perfect for a motivated professional with excellent communication and organisational skills.
Job Responsibilities
- Handle customer inquiries via phone, email, web chat, and social media
- Triage inquiries and route them to the appropriate department based on urgency and complexity
- Accurately document and communicate messages to relevant teams
- Deliver tailored support and guidance to customers, ensuring clarity and satisfaction
- Maintain detailed records of interactions to support continuous process improvement
- Perform administrative tasks including data entry, mailouts, and reporting
- Maintain a professional, welcoming, and organised work environment
- Adapt to additional hours or responsibilities during peak demand periods
- Support team objectives by collaborating with colleagues and management
Requirements
- Previous customer service or call centre experience across multiple communication channels
- Strong organisational and administrative skills with attention to detail
- Proficiency in Microsoft Office, CRM platforms, and call routing systems
- Ability to manage priorities, meet deadlines, and remain calm under pressure
- Excellent written and verbal communication skills
- High commitment to customer service with a “customer first” approach
- Ability to learn and apply company policies, products, and services quickly
- Professionalism, integrity, and strong interpersonal skills
- Team-oriented mindset with adaptability to new challenges
Benefits
- Full-time permanent role (35-hour working week)
- Located in Sydney’s CBD, Martin Place
- Opportunity to work with Australia’s largest legal membership association
- Supportive, professional, and inclusive workplace culture
- Make a meaningful impact in supporting the legal profession and wider community
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