Customer Service Representative

Job Overview

The Law Society of NSW, Australia’s largest and most influential membership association for solicitors, is seeking a Customer Service Representative to join its Customer Experience department. Based in Sydney’s CBD (Martin Place), this full-time permanent role is perfect for a motivated professional with excellent communication and organisational skills.

Job Responsibilities

• Handle customer inquiries via phone, email, web chat, and social media
• Triage inquiries and route them to the appropriate department based on urgency and complexity
• Accurately document and communicate messages to relevant teams
• Deliver tailored support and guidance to customers, ensuring clarity and satisfaction
• Maintain detailed records of interactions to support continuous process improvement
• Perform administrative tasks including data entry, mailouts, and reporting
• Maintain a professional, welcoming, and organised work environment
• Adapt to additional hours or responsibilities during peak demand periods
• Support team objectives by collaborating with colleagues and management

Requirements

• Previous customer service or call centre experience across multiple communication channels
• Strong organisational and administrative skills with attention to detail
• Proficiency in Microsoft Office, CRM platforms, and call routing systems
• Ability to manage priorities, meet deadlines, and remain calm under pressure
• Excellent written and verbal communication skills
• High commitment to customer service with a “customer first” approach
• Ability to learn and apply company policies, products, and services quickly
• Professionalism, integrity, and strong interpersonal skills
• Team-oriented mindset with adaptability to new challenges

Benefits

• Full-time permanent role (35-hour working week)
• Located in Sydney’s CBD, Martin Place
• Opportunity to work with Australia’s largest legal membership association
• Supportive, professional, and inclusive workplace culture
• Make a meaningful impact in supporting the legal profession and wider community

Other job you might intrested: Storekeeper job at AMANA Group in Dubai, UAE