Customer Service Representative
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| Company Name | OXXO |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Mexico |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
We are looking for a Customer Service Representative to join our team. This role involves providing excellent customer service and support to our clients.
Company Overview
OXXO is a leading convenience store chain in Mexico, providing a wide range of products and services to meet the daily needs of our customers. We are committed to delivering exceptional customer experiences and fostering a positive work environment.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: No Experience / Fresh
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues in a timely manner.
- Provide product information and assistance to customers.
- Maintain accurate records of customer interactions.
- Escalate complex issues to the appropriate department.
- Ensure customer satisfaction through effective communication and problem-solving.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong problem-solving skills.
- Basic computer skills.
- High school diploma or equivalent.
- Fluency in Spanish is required.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- Positive and supportive work environment.
- Employee discounts on OXXO products.
- Health insurance and other benefits.
- Paid time off and holidays.