Customer Service Representative

Job Overview

ALDAR Retail Management is seeking a Customer Service Representative to join the team at Al Hamra Mall. You will be the first point of contact for visitors, assisting with inquiries, supporting mall operations, and ensuring a smooth and enjoyable experience for all.

Company Overview

ALDAR Properties is a leading real estate developer in the United Arab Emirates, known for creating iconic and innovative destinations. ALDAR Retail Management focuses on delivering exceptional retail experiences through its portfolio of shopping malls.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 3-5 years

Key Responsibilities

• Greet and welcome all mall visitors warmly, providing a signature guest experience.
• Respond to inquiries about stores, events, promotions, and services with confidence and professionalism.
• Handle customer feedback, questions, and complaints promptly and courteously, escalating when needed.
• Monitor mall areas, reporting safety or cleanliness concerns to management or security.
• Act as a liaison between mall management and retailers for service-related matters.

Requirements

• 3–5 years of progressive experience in customer service, ideally within shopping mall environments, retail, luxury service, or hospitality.
• Bachelor’s degree or diploma in Business, Hospitality, or Marketing.
• Fluent in English (Arabic or other languages an advantage).
• Professional appearance, warm personality, and strong communication skills.
• Attention to detail, reliability, and a proactive, guest-first attitude.

Benefits

• Opportunity to work with a leading retail management company.
• Be part of a team that delivers exceptional guest experiences.
• Career growth and development opportunities.
• Work in a dynamic and engaging environment.
• Exposure to a diverse range of retail and hospitality operations.