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    Customer Service Representative

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    Company NameInZone
    Company TypePrivate
    Job TypeFull-Time
    Salary RangeMarket Competitive
    LocationDubai, United Arab Emirates
    QualificationsBachelor’s Degree
    Experience2 Year+

    Job Overview

    We are seeking a meticulous and experienced Customer Service Representative to join our team. The ideal candidate will play a crucial role in delivering high-quality customer support, managing client interactions across multiple channels, and ensuring timely resolution of queries and escalations in line with service standards.

    Company Overview

    InZone is a business consulting and services company committed to delivering high-quality customer support and client interaction management solutions. Located in Dubai, United Arab Emirates, InZone focuses on ensuring timely resolution of queries and maintaining excellent service standards.

    Quick Details

    • Salary Range: Market Competitive
    • Job Type: Full-time
    • Qualifications: Bachelor’s degree
    • Experience: 2-3 years

    Key Responsibilities

    • Provide customer support via live chat, inbound/outbound calls, and email.
    • Handle client inquiries, complaints, and service requests in a timely and professional manner.
    • Manage and resolve customer escalations, including face-to-face interactions.
    • Log and track all customer interactions in CRM and ticketing systems.
    • Coordinate with internal teams to ensure prompt issue resolution.
    • Maintain service quality standards and meet SLA requirements.

    Requirements

    • Minimum 2-3 years of experience in a customer service role within a corporate/service-based industry.
    • Bachelor’s degree in any discipline.
    • Experience in live chat, call, and email support across traditional and non-traditional platforms.
    • Hands-on experience in handling F2F client escalations.
    • Good communication and interpersonal skills.
    • Strong prioritization, time-management, and multitasking skills.

    Benefits

    • Opportunity to work in a dynamic and supportive team environment.
    • Gain experience in managing client interactions across multiple channels.
    • Develop skills in handling customer escalations and issue resolution.
    • Exposure to a corporate/service-based industry.
    • Enhance proficiency in MS Office applications.
    • Career growth and development opportunities.

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