Customer Service Representative

Job Overview

We are seeking a meticulous and experienced Customer Service Representative to join our team. The ideal candidate will play a crucial role in delivering high-quality customer support, managing client interactions across multiple channels, and ensuring timely resolution of queries and escalations in line with service standards.

Company Overview

InZone is a business consulting and services company committed to delivering high-quality customer support and client interaction management solutions. Located in Dubai, United Arab Emirates, InZone focuses on ensuring timely resolution of queries and maintaining excellent service standards.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s degree
• Experience: 2-3 years

Key Responsibilities

• Provide customer support via live chat, inbound/outbound calls, and email.
• Handle client inquiries, complaints, and service requests in a timely and professional manner.
• Manage and resolve customer escalations, including face-to-face interactions.
• Log and track all customer interactions in CRM and ticketing systems.
• Coordinate with internal teams to ensure prompt issue resolution.
• Maintain service quality standards and meet SLA requirements.

Requirements

• Minimum 2-3 years of experience in a customer service role within a corporate/service-based industry.
• Bachelor’s degree in any discipline.
• Experience in live chat, call, and email support across traditional and non-traditional platforms.
• Hands-on experience in handling F2F client escalations.
• Good communication and interpersonal skills.
• Strong prioritization, time-management, and multitasking skills.

Benefits

• Opportunity to work in a dynamic and supportive team environment.
• Gain experience in managing client interactions across multiple channels.
• Develop skills in handling customer escalations and issue resolution.
• Exposure to a corporate/service-based industry.
• Enhance proficiency in MS Office applications.
• Career growth and development opportunities.