Customer Service Representative (CSR)

Job Overview

Imprint Now is seeking a Customer Service Representative (CSR) to join their team in Bangladesh. This entry-level role involves assisting customers with inquiries, processing orders, and promoting brand products through various services, ensuring high levels of customer satisfaction.

Company Overview

Imprint Now is a provider of promotional products, helping companies elevate and promote their brands with giveaway items. They are known for meeting customer needs by offering rush production & competitive pricing. Explore their selection today at ImprintNow.com.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide detailed information about promotional products, services, and pricing.
• Assist customers with order placement, tracking, and account management.
• Resolve customer issues, complaints, and concerns efficiently and with empathy.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with sales and production teams to ensure smooth order fulfillment and customer satisfaction.

Requirements

• Excellent verbal and written communication skills in English.
• Strong interpersonal skills with a friendly and customer-focused attitude.
• Ability to learn quickly and adapt to new product information and company policies.
• Basic proficiency in computer applications and data entry.
• Ability to work effectively in a fast-paced and dynamic environment.
• A proactive approach to problem-solving and a willingness to assist customers.

Benefits

• Opportunity to start a career in the vibrant printing services industry.
• Gain valuable experience in customer relationship management and brand promotion.
• Work in a supportive and collaborative team environment.
• Exposure to a wide range of promotional products and marketing strategies.
• Potential for professional development and career advancement.
• A chance to contribute to helping businesses elevate their brands.