Customer Service Specialist

Job Overview

Sportify Academy is seeking a proactive and organized Customer Service Officer to join their team on-site in Dubai. This full-time role involves responding to leads, managing athlete registrations, scheduling sessions, and tracking payments.

Company Overview

Sportify Academy is an organization focused on sports training and development. They emphasize proactive and organized team members to ensure efficient athlete management and customer service.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: No Experience / Fresh

Key Responsibilities

• Respond immediately to leads via calls, WhatsApp, and other channels.
• Register athletes and maintain accurate records.
• Schedule and follow up on training sessions.
• Follow up on payments and update payment status.
• Manage data and reports using Excel and Zoho.
• Coordinate with coaches and internal teams.

Requirements

• Strong proficiency in Excel (mandatory).
• Experience with Zoho is a strong advantage.
• Ability to respond to leads immediately and follow up consistently.
• Experience in athlete registration, scheduling, and session follow-ups.
• Excellent communication and interpersonal skills.
• Fluent English (mandatory); Arabic or additional languages are a plus.

Benefits

• Opportunity to work on-site with a dynamic team.
• Gain experience in athlete management and customer service.
• Develop skills in Excel and Zoho.
• Work in a customer-focused environment.
• Collaborate with coaches and internal teams.
• Enhance communication and organizational skills.