Customer Service Specialist – US

Job Overview

Abacus is seeking a Customer Service Specialist to serve clients in the US market from their Lahore office in Pakistan. This role involves providing excellent customer support and contributing to overall client satisfaction by handling inquiries and resolving issues efficiently.

Company Overview

For nearly 40 years, Abacus has been offering cutting-edge business solutions helping organisations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus has a deep scale, is industry focused and technology driven with a world class delivery capability. We help to transform the businesses of clients who want to be leaders in their industry. Abacus is founded on one simple belief, that change is the only constant in our world and that as enterprises and individuals, we must all respond to change with vision, courage and integrity. We are passionate about being partners to our clients, as advisers, consultants, technology specialists, systems integrators and outsourcers. For the people at Abacus, fulfillment is seeing our clients transform into truly great organisations.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 2 Year+

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat for US clients.
• Provide accurate information and resolve customer issues efficiently and courteously.
• Maintain a high level of professionalism and ensure excellent customer satisfaction.
• Document all customer interactions and solutions accurately in the CRM system.
• Collaborate with team members to improve service delivery processes and client experience.
• Adhere to quality assurance guidelines and company standards for all customer interactions.

Requirements

• Associate level experience, preferably 2 years+ in customer service or a related field.
• Excellent verbal and written communication skills in English, suitable for US clientele.
• Strong problem-solving abilities and a keen attention to detail.
• Ability to work effectively in a fast-paced, customer-focused environment.
• Proficiency with CRM software and basic computer applications.
• Availability to work shifts that align with US business hours.

Benefits

• Opportunity to work with a leading global business solutions provider.
• Professional development and career growth opportunities within a dynamic company.
• Exposure to international clientele and market best practices.
• A supportive and collaborative work environment.
• Competitive salary and a comprehensive benefits package.
• Contribution to a company focused on innovation and client success.