Customer Service Team Lead
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| Company Name | Cognizant |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | San Salvador, San Salvador, El Salvador |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Cognizant is seeking a Customer Service Team Lead to join their team in San Salvador, El Salvador. In this role, you will be responsible for leading and motivating a customer service team, ensuring high-quality service delivery and customer satisfaction, and optimizing customer interactions.
Company Overview
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. They help their clients modernize technology, reimagine processes and transform experiences so they can stay ahead in a fast-changing world. Together, they are improving everyday life. Learn more at www.cognizant.com.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Lead and supervise a team of customer service representatives to achieve performance targets.
- Monitor team performance, provide coaching, and conduct regular training sessions.
- Handle escalated customer inquiries and resolve complex issues efficiently and professionally.
- Develop and implement strategies to enhance overall customer satisfaction and experience.
- Ensure strict adherence to company policies, procedures, and service level agreements.
- Contribute to a positive and productive team environment.
Requirements
- Proven experience in a customer service leadership or supervisory role.
- Exceptional communication, interpersonal, and conflict resolution skills.
- Strong problem-solving and decision-making abilities.
- Demonstrated ability to motivate, train, and develop a team.
- Proficiency in customer service software, CRM systems, and standard office applications.
- Fluency in Spanish and English is highly preferred for this location.
Benefits
- Opportunities for professional development and career advancement within a global company.
- Work with a leading organization in IT services and business consulting.
- Access to comprehensive training programs and resources.
- Competitive salary and benefits package.
- Collaborative, inclusive, and supportive work environment.
- Contribute to innovative solutions that improve everyday life.