Customer Services Administrator/Receptionist

Job Overview

Aspris by alkalma is looking for a Customer Services Administrator/Receptionist to join their team in Dubai, United Arab Emirates. This role involves providing essential customer service and administrative support within a leading mental health service, ensuring a welcoming and efficient environment for clients and visitors.

Company Overview

Aspris delivers leading mental health support to the Middle East through specialist services located in Dubai, Abu Dhabi and Riyadh, with a new center open in City Walk, Dubai. Their state-of-the-art wellbeing centres offer friendly, welcoming, and modern environments, ideal for starting your journey on the road to recovery. Clinics are staffed by highly qualified psychiatrists, psychologists, and therapists, with extensive expertise in treating a wide range of mental health conditions for children and adults, including anxiety, stress, depression, autism, and ADHD. They offer bespoke treatment plans tailored to individual needs to ensure the very best outcomes.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Associate degree / Diploma
• Experience: 2 Year+

Key Responsibilities

• Provide exceptional customer service and support to clients, families, and visitors.
• Manage reception duties, including greeting, directing, and assisting individuals with inquiries.
• Handle administrative tasks such as scheduling appointments, managing calendars, and maintaining records.
• Answer incoming calls and emails, providing information or directing them to the appropriate department.
• Ensure a welcoming, organized, and confidential environment within the clinic.

Requirements

• Associate degree or equivalent qualification in a relevant field.
• Minimum of 2 years of experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent communication, interpersonal, and organizational skills.
• Proficiency in office software (e.g., MS Office) and basic administrative procedures.
• Ability to handle sensitive information with discretion and maintain strict confidentiality.
• Strong problem-solving skills and a proactive approach to tasks.

Benefits

• Opportunity to work in a leading and growing mental health organization in the Middle East.
• Be part of a supportive and professional team dedicated to client wellbeing.
• Contribution to providing essential mental health services in a state-of-the-art facility.
• Opportunities for professional growth and skill development.
• Competitive salary and a comprehensive benefits package.
• Work in a modern and welcoming environment.