Customer Success Associate/Manager

Job Overview

Alaan is seeking a Customer Success Associate/Manager to be the strategic link between the company and high-value clients. You will proactively help clients achieve success through the platform, serving as a trusted advisor and managing client relationships from onboarding to long-term partnership. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment.

Company Overview

Alaan is the SuperCard™ for businesses and the most loved fintech in the Middle East. Their mission is to simplify finance for businesses so they can save time and money. Alaan provides everything businesses need to manage and control expenses, including the SuperCard™, AI-powered automation and insights, streamlined accounting, and centralized dashboards, all in one place. Over 1500 businesses in the UAE and KSA, from startups to enterprises, use Alaan to control spending and save costs.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 2 Year+

Key Responsibilities

• Manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.
• Develop a deep understanding of a client’s business, brand, industry, and its consumers.
• Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.
• Act as an advocate for the client and bring back structured requests or feedback to the Product team.
• Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.
• Take responsibility for positively building client relationships over time as their go-to trusted advisor.

Requirements

• 2+ years of proven successful experience as a Customer Success Manager.
• Prior experience in B2B SaaS/B2B/Fintech/Tech/startup is a plus.
• Ability to multi-task and independently handle tasks without any follow-ups.
• You are a natural problem solver and trusted adviser to clients, never shy of presenting a point of view to deliver on client objectives.
• Excellent verbal, written, and presentation skills in English.

Benefits

• Contribute to building the Middle East’s most beloved fintech brand from the ground up.
• Benefit from a role with significant ownership and accountability.
• Thrive in a flexible hybrid culture with ample work-life balance.
• Participate in exciting offsite events.
• Competitive salary and equity.
• Enjoy additional perks like travel allowances, gym memberships, and more.