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    Customer Success Engineer

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    Company NameKaspersky
    Company TypePrivate
    Job TypeFull-Time
    Salary RangeMarket Competitive
    LocationDubai, United Arab Emirates
    QualificationsBachelor’s Degree
    Experience2 Year+

    Job Overview

    Kaspersky is seeking a Customer Success Engineer to protect individuals and corporate clients from cyber threats. The role involves providing high-quality technical support to partners’ engineers and B2B customers, ensuring customer satisfaction through prompt and accurate resolutions.

    Company Overview

    Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years. With 400 million unique users, 270,000 corporate clients, and over 5,000 top-level experts, Kaspersky is dedicated to securing the digital world. Join Kaspersky to become part of an exceptional team and use your skills to keep us growing and evolving!

    Quick Details

    • Salary Range: Market Competitive
    • Job Type: Full-time
    • Qualifications: Bachelors Degree
    • Experience: 2 Year+

    Key Responsibilities

    • Follow guidelines to answer customer requests and promote alternative products.
    • Refer customers to support portals and forums for accurate and prompt answers.
    • Provide high-quality technical support regarding Kaspersky products and services.
    • Professionally communicate with customers to quickly respond to inquiries.
    • Manage customer inquiries, troubleshoot issues, and research root causes.
    • Escalate requests to higher support levels according to internal procedures.

    Requirements

    • Basic knowledge in MS SharePoint, MS Teams, and MS Exchange.
    • Proficiency in MS SQL and Microsoft OS (Server 2008+ and Windows 7+).
    • Understanding of corporate networking infrastructures, including DNS and AD structure.
    • Troubleshooting skills including analyzing logs, traces, and dump files.
    • Higher education in IT, Information Systems, or Computer Science field.
    • Customer and service-oriented thinking with conflict resolution skills.

    Benefits

    • Be part of an exceptional team of top-level experts.
    • Contribute to protecting the world from cyber threats.
    • Opportunities for professional growth and development within Kaspersky.
    • Work in a collaborative and innovative environment.
    • Engage in challenging and meaningful projects.
    • Improve your knowledge and skills continuously.

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