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    Customer Success Engineer

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    Company NameKaspersky
    Company TypePrivate
    Job TypeFull-Time
    Salary RangeMarket Competitive
    LocationDubai, United Arab Emirates
    QualificationsBachelor’s Degree
    Experience2 Year+

    Job Overview

    Kaspersky is seeking a Customer Success Engineer to provide technical support and assistance to partners and B2B customers. This role involves troubleshooting customer issues, managing inquiries, and ensuring customer satisfaction through prompt resolution of technical problems.

    Company Overview

    Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years. With 400 million unique users, 270,000 corporate clients, 517 products, 1100 technological patents, and 34 offices around the world, Kaspersky is a leading global cybersecurity company. Join a team of over 5,000 top-level experts dedicated to protecting the world from cyber threats.

    Quick Details

    • Salary Range: Market Competitive
    • Job Type: Full-time
    • Qualifications: Bachelors Degree
    • Experience: Mid-Senior Level

    Key Responsibilities

    • Answer routine customer requests following established guidelines and checklists.
    • Refer customers to support materials and secondary sources for accurate and prompt answers.
    • Provide high-quality technical support for Company’s products and services to partners’ engineers or B2B customers.
    • Communicate professionally with customers and partners in local and English languages to resolve issues and ensure satisfaction.
    • Perform registration, classification, and prioritization of phone and self-service requests through given systems.
    • Troubleshoot customer issues using appropriate reference materials and internal knowledge documents to identify root causes.

    Requirements

    • Basic knowledge in MS SharePoint, MS Teams, MS Exchange, and MS SQL.
    • Proficiency in Microsoft OS (Server 2008+ and Windows 7+) at a system administration level.
    • Understanding of corporate networking infrastructures, including DNS, group policy, and AD structure.
    • Strong troubleshooting skills including the ability to analyze logs, traces, and dump files.
    • Experience with web and messaging systems, virtualization environments, and security solutions.
    • Higher education in Information Technology, Information Systems, or Computer Science field and/or industry certifications.

    Benefits

    • Be part of an exceptional team of over 5,000 top-level experts.
    • Contribute to protecting the world from cyber threats.
    • Opportunities for professional growth and development.
    • Work in a collaborative and innovative environment.
    • Engage with cutting-edge technology and solutions.

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