Customer Success Executive

Job Overview Prenetics (NASDAQ: PRE) is a leading health sciences company focused on advancing consumer health through technology, genomics, and blockchain innovation. As a Customer Success Executive, you will play a crucial role in ensuring exceptional client experiences across Prenetics’ brands — IM8, Europa, and CircleDNA. The role requires adaptability, initiative, and passion to serve global customers during weekend and US business hours while driving conversions, resolving inquiries, and maintaining customer satisfaction. Key Responsibilities

Identify customer needs and communicate product offerings, personalized recommendations, and value propositions to convert prospects into customers. Manage pre-sales inquiries, follow up with leads, and build strong rapport to enhance conversion rates. Address and resolve customer concerns efficiently and professionally, ensuring adherence to company guidelines. Maintain updated product knowledge and stay informed of new developments. Advocate for customers by sharing feedback and insights with internal teams for continuous improvement. Collaborate with management and other departments to escalate and resolve critical issues promptly. Utilize tools like Gorgias, Google Sheets, and Slack for effective communication and support. Assist in general administrative tasks and ad-hoc duties as directed by the manager.

Requirements

Availability to work weekends and US hours (Saturday, Sunday, and Monday or as assigned). Experience in pre-sales or customer support, ideally in eCommerce or direct-to-consumer settings. Sales-driven mindset with strong communication and persuasion skills. Fluent in English; proficiency in Cantonese or Mandarin is a plus (mandatory to interact with Chinese-speaking clients). Strong problem-solving abilities, patience, and high emotional intelligence. Prior experience with Amazon, TikTok, or chat-based sales platforms is preferred. Familiarity with health, wellness, or tech industries is an advantage. Proactive and adaptable personality suited to a startup environment.

Benefits

Opportunity to work with a global leader in health innovation. Exposure to cutting-edge genomics, blockchain, and digital health solutions. Collaborative, fast-paced, and growth-focused work culture. Long-term career growth and skill development in a visionary company.

Quick Details

Salary Range: Market Competitive Job Sector: Biotechnology / Health Sciences Job Type: Full-time (On-site) International Applicant: Considered (depending on location and work authorization) Qualifications: Bachelor’s degree preferred; experience in customer success, sales, or eCommerce required Job Categories: Customer Service, Sales Support, eCommerce, Biotechnology, Health & Wellness

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