Customer Success Executive

Job Overview

Prenetics (NASDAQ: PRE) is a leading health sciences company focused on advancing consumer health through technology, genomics, and blockchain innovation. As a Customer Success Executive, you will play a crucial role in ensuring exceptional client experiences across Prenetics’ brands — IM8, Europa, and CircleDNA. The role requires adaptability, initiative, and passion to serve global customers during weekend and US business hours while driving conversions, resolving inquiries, and maintaining customer satisfaction.

Key Responsibilities

• Identify customer needs and communicate product offerings, personalized recommendations, and value propositions to convert prospects into customers.
• Manage pre-sales inquiries, follow up with leads, and build strong rapport to enhance conversion rates.
• Address and resolve customer concerns efficiently and professionally, ensuring adherence to company guidelines.
• Maintain updated product knowledge and stay informed of new developments.
• Advocate for customers by sharing feedback and insights with internal teams for continuous improvement.
• Collaborate with management and other departments to escalate and resolve critical issues promptly.
• Utilize tools like Gorgias, Google Sheets, and Slack for effective communication and support.
• Assist in general administrative tasks and ad-hoc duties as directed by the manager.

Requirements

• Availability to work weekends and US hours (Saturday, Sunday, and Monday or as assigned).
• Experience in pre-sales or customer support, ideally in eCommerce or direct-to-consumer settings.
• Sales-driven mindset with strong communication and persuasion skills.
• Fluent in English; proficiency in Cantonese or Mandarin is a plus (mandatory to interact with Chinese-speaking clients).
• Strong problem-solving abilities, patience, and high emotional intelligence.
• Prior experience with Amazon, TikTok, or chat-based sales platforms is preferred.
• Familiarity with health, wellness, or tech industries is an advantage.
• Proactive and adaptable personality suited to a startup environment.

Benefits

• Opportunity to work with a global leader in health innovation.
• Exposure to cutting-edge genomics, blockchain, and digital health solutions.
• Collaborative, fast-paced, and growth-focused work culture.
• Long-term career growth and skill development in a visionary company.

Quick Details

• Salary Range: Market Competitive
• Job Sector: Biotechnology / Health Sciences
• Job Type: Full-time (On-site)
• International Applicant: Considered (depending on location and work authorization)
• Qualifications: Bachelor’s degree preferred; experience in customer success, sales, or eCommerce required
• Job Categories: Customer Service, Sales Support, eCommerce, Biotechnology, Health & Wellness

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