Customer Success Manager
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| Company Name | Qashio |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | Bachelor’s Degree |
| Experience | 4 Year+ |
Job Overview
Qashio is seeking a Customer Success Manager to own the entire relationship with assigned customers, ensuring onboarding, implementation, training, adoption, retention, and satisfaction. The ideal candidate will proactively identify and address customer issues, suggest innovative solutions, and collaborate with internal teams to drive results.
Company Overview
Qashio is a financial services company operating in the Fintech industry, providing innovative expense management solutions. Located in Dubai, United Arab Emirates, Qashio is dedicated to customer success and building strong client relationships to enhance their business growth.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: bachelors-degree
- Experience: 4 Year+
Key Responsibilities
- Serve as the primary day-to-day contact for assigned accounts, building trust and identifying opportunities.
- Review customer journeys to overcome issues and achieve goals, providing necessary support.
- Implement strategies to expand accounts, increase retention, and drive customer satisfaction.
- Offer product solutions to address customer pain points and find business expansion opportunities.
- Act as a trusted advisor to forecast customer needs and suggest relevant product features.
- Maintain open communication between internal and external teams to achieve targets and update customer success metrics.
Requirements
- 4+ years of experience in B2B SaaS customer success, account management, or strategic consulting.
- Strong verbal and written communication, strategic planning, and project management skills.
- Demonstrated experience in FinTech with a good understanding of accounting software.
- Proficiency in using customer success software, CRM software, and Microsoft/Google Workspace suites.
- Relationship management skills and a proactive, can-do attitude.
Benefits
- Opportunities for professional development within a customer-centric environment.
- Collaborative and communicative team culture with cross-functional integration.
- Chance to work with a high-performing team of customer-centric professionals.
- Exposure to innovative product solutions and direct impact on customer success.
- Be part of a company dedicated to solving issues and driving client satisfaction.
- Contribute to expanding accounts and increasing retention through strategic implementation.