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    Customer Success Manager

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    Company NameQashio
    Company TypePrivate
    Job TypeFull-Time
    Salary RangeMarket Competitive
    LocationDubai, United Arab Emirates
    QualificationsBachelor’s Degree
    Experience5 Year+

    Job Overview

    The Customer Success Manager will work with a high performing team of customer-centric professionals, and is expected to own the entire relationship with their assigned customers; seeing to their onboarding, implementation, training, adoption, retention, and satisfaction. You will anticipate and fix issues before they happen, and are best at proactively looking out for our customers’ businesses and suggesting new and innovative ways to keep them succeeding as they use Qashio. In this role, you will regularly collaborate and communicate with peers in your internal team plus teams in Customer Service, Product, Support and Sales to drive results.

    Company Overview

    Qashio is a financial services company based in Dubai, United Arab Emirates, specializing in providing customer-centric financial solutions. They focus on building strong customer relationships and providing innovative solutions.

    Quick Details

    • Salary Range: Market Competitive
    • Job Type: Full-time
    • Qualifications: bachelors-degree
    • Experience: 5 Year+

    Key Responsibilities

    • Serving as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity.
    • Reviewing customer journeys to help them overcome issues and achieve their goals while consistently receiving the necessary attention and support.
    • Implementing strategies to expand accounts, increase retention, solve issues and drive satisfaction for customers.
    • Offering product solutions to customers’ pain points and finding opportunities to expand the business by maintaining healthy customer relationships.
    • Serving as trusted and strategic advisor to customers in order to accurately forecast their needs and provide the best solutions and/or suggest product features.
    • Maintaining collaboration and open communication between relevant internal and external teams to achieve targets.

    Requirements

    • 6+ years of experience in B2B SaaS customer success, account management, product management or a strategic consulting organization.
    • Strong skills in verbal and written communications, strategic planning and project management.
    • Demonstrated experience and a passion for FinTech, has a good understanding of accounting software and expense management systems.
    • Experience using customer success software, CRM software, Microsoft Office and Google Workspace suites.
    • A bachelor’s or postgraduate degree in business or related fields would be a plus.
    • Relationship management skills and a can-do attitude when presented with challenges.

    Benefits

    • Opportunities to work with a high performing team of customer-centric professionals.
    • Be a part of a company that values collaboration and open communication.
    • Chance to drive results and make a significant impact on customer success.
    • Opportunity to serve as a trusted and strategic advisor to customers.
    • Gain experience in the FinTech industry.

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