Customer Success Manager
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| Company Name | Orca AI |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Limassol Municipality, Limassol, Cyprus |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
We are seeking a Customer Success Manager to join Orca AI. This role will focus on enhancing operational safety, efficiency, and sustainability through our AI and computer-vision-based operations platform.
Company Overview
Founded in 2018 by Navy veterans, Orca AI empowers shipping companies to enhance operational safety, efficiency, and sustainability through a single AI and computer-vision-based operations platform. Trusted by key industry players like MSC and NYK, Orca AI has raised $111 million and employs 110 people across offices in London, Athens, Singapore, and Tel Aviv.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 2 Year+
Key Responsibilities
- Manage and nurture relationships with key clients.
- Ensure client satisfaction and platform adoption.
- Provide ongoing support and training to customers.
- Identify and resolve customer issues promptly.
- Collaborate with internal teams to improve product offerings.
Requirements
- Proven experience in customer success or account management.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to work independently and as part of a team.
- Experience in the maritime industry is a plus.
Benefits
- Opportunity to work with a cutting-edge AI technology company.
- Be part of a dynamic and innovative team.
- Contribute to improving safety and efficiency in maritime operations.
- Competitive compensation and benefits package.
- Professional development opportunities.
- Work in a global environment with offices in multiple locations.