Customer Success Manager

Job Overview

Adecco is seeking a Customer Success Manager in Dubai, United Arab Emirates. In this contract role, you will be crucial in building and maintaining strong client relationships, ensuring customer satisfaction, and driving value for clients within the financial services sector.

Company Overview

Perfect placements. Speedy staffing. Tenacious testing. Who’s Adecco, we hear you ask? Only the top provider of first-class HR solutions. Our consultants work with some of the best, and most exciting, companies all over the world. We equip our clients with priceless industry insight and put everything we’ve got into training and mentoring our candidates. We’re here to match talented people with the job opportunities and employers they’re looking for. On any given day we connect over 700,000 people with fulfilling opportunities that make the most of their skills now and enable them to develop new expertise for the future.

Quick Details

• Salary Range: Market Competitive
• Job Type: Contract
• Experience: 5 Year+
• Qualifications: None / Open to all applicants

Key Responsibilities

• Develop and nurture strong, long-term relationships with key clients.
• Act as the primary point of contact, ensuring client success and satisfaction.
• Proactively identify client needs and present tailored solutions.
• Monitor client performance and satisfaction, resolving issues promptly.
• Collaborate with internal teams to ensure seamless service delivery.
• Contribute to client retention and identify opportunities for account growth.

Requirements

• Minimum 5 years of experience in Customer Success, Account Management, or a similar client-facing role.
• Demonstrable experience within the Banking and Financial Services industry.
• Excellent communication, negotiation, and relationship-building skills.
• Strong analytical and problem-solving capabilities, with a client-centric approach.
• Ability to work independently and manage multiple client accounts effectively.
• Proficiency in CRM software and client management tools.

Benefits

• Opportunity to work with a leading global HR solutions provider.
• Engage with a diverse portfolio of clients in the financial services industry.
• Competitive contract-based compensation.
• Professional growth and development opportunities.
• Supportive and dynamic team environment.
• Exposure to international business practices.