Customer Success Manager
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| Company Name | MoonTech |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Cairo, Egypt |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
MoonTech is seeking a proactive Customer Success Manager to join their team in Cairo, Egypt. This role focuses on ensuring client satisfaction, driving platform adoption, and fostering long-term relationships within the influencer marketing ecosystem.
Company Overview
MoonTech is a private AI-powered performance platform, revolutionizing influencer marketing by transforming it into a measurable growth engine. Headquartered with operations in Cairo, Egypt, the company automates creator matching, performance tracking, and campaign management, enabling brands to achieve ROI-driven collaborations and empowering creators to monetize their influence through real conversions within the Technology, Information and Internet industry.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Manage and nurture strong relationships with key clients and creators.
- Ensure successful onboarding and adoption of the MoonTech platform.
- Monitor client performance, identify trends, and proactively address potential issues.
- Collaborate with sales and product teams to enhance customer experience and platform features.
- Drive renewal rates and identify upsell opportunities within the existing client base.
- Provide training and support to clients to maximize their use of the platform.
Requirements
- Proven experience in a Customer Success or Account Management role, preferably in SaaS or influencer marketing.
- Strong understanding of the digital marketing and creator economy landscape.
- Excellent communication, interpersonal, and presentation skills.
- Ability to analyze data and translate insights into actionable strategies.
- Proficiency in CRM software and customer success tools.
- Strong problem-solving abilities and a client-centric approach.
Benefits
- Opportunity to work with cutting-edge AI technology in influencer marketing.
- Be part of a rapidly growing and innovative global tech company.
- Competitive salary and performance-based incentives.
- Professional development and career advancement opportunities.
- Dynamic and supportive work environment.
- Contribute to transforming how brands and creators connect and grow.